Business details:

Soil Naxian Creations
Address: Fraro Chora Naxou 0, Naxos, 84300, Greece
VAT Number: 802757934
Tax Office (DOY): Naxou
Legal Form: Limited Partnership (Ετερόρρυθμη Εταιρεία)
Email: sales@naxiansoil.com
Tel.: +30 697 69 11 626

1. Right of Withdrawal (14 Days)

If you purchase as a consumer, you have the right to withdraw from your purchase without giving any reason within 14 calendar days from the day you received the product.

To exercise this right, you must notify us in writing (via e-mail or through the contact form available on our website) within the above deadline.

2. Exceptions to the Right of Withdrawal

Please note that certain items are non-returnable for legal, hygienic, or nature-of-product reasons:

• Customized, made-to-order, or personalized items (including custom creations for weddings, baptisms, or special events) are considered final sale and cannot be returned.

• Products that have been used, damaged, altered, or show signs of wear are not eligible for return.

3. How to Return a Product

To return an eligible product, please follow these steps:

• Notify us within 14 days from delivery (via e-mail or contact form).

• Ship the product back to:
  Soil Naxian Creations
  Fraro Chora Naxou 0, Naxos, 84300, Greece

• Returned products must be in their original condition, including original packaging, labels, and any accompanying elements.

4. Return Shipping Costs

• If the return is due to a change of mind, the customer is responsible for covering the return shipping costs.

• If the return is due to a defective, damaged, or incorrect product, Soil Naxian Creations will cover all return shipping costs.

5. Processing Time & Refunds

• All returns are processed within 14 calendar days from the date the returned product is received and inspected.

• Refunds are issued using the same payment method used for the original transaction, unless otherwise agreed.

• No restocking fees are charged.

6. Condition of Returned Items

Returned items must be in the same condition as received. If a product has been used, damaged, altered, or shows signs of wear, Soil Naxian Creations reserves the right to refuse the return and refund.

7. Legal Guarantee

Independent of the return policy, consumers benefit from the two-year legal warranty provided under EU consumer protection law for defective products.

In such cases, the consumer may request repair, replacement, price reduction, or refund, in accordance with applicable legislation.

8. Return Steps (Summary)

1. Inform us within 14 days (via e-mail/contact form).

2. Send the product to our return address.

3. We inspect the item and confirm eligibility.

4. Refund processed within 14 days.

9. Contact for Returns

For any questions or to request a return:
Email: sales@naxiansoil.com
Tel.: +30 697 69 11 626
Alternatively, you may use the contact form available on our website.

10. Standard Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Soil Naxian Creations
Fraro, Chora Naxou, Naxos, 84300, Greece
Email: sales@naxiansoil.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

• Ordered on: …………………….. / Received on: ……………………..

• Name of consumer(s): …………………………………

• Address of consumer(s): ………………………………

• Signature of consumer(s) (only if this form is submitted on paper): ………………………………

• Date: ……………………..